Aristotle, that philosopher of old, taught that there are three components to effective communication and persuasion. Since leaders should be good communicators, what he had to say has relevance for leadership development. The three components are logos, pathos, and ethos. I am sure there are many more qualified to speak to these three topics, but forgive me if I make a feeble attempt to look at one of the three: ethos.
What stirred my interest in this was a post I wrote last week on Philip the Evangelist whose activities are described in Acts 8. The verse that caught my attention is Acts 8:6: "When the crowds heard Philip and saw the signs he performed, they all paid close attention to what he said" (emphasis added). It occurred to me that having people pay close attention is what every wants (or should want). What made Philip so irresistible was that he had logos, pathos, and ethos as he spoke with the crowds.
Logos is quite simply the information or skill that the communicator is discussing (it is also the orderly case that appeals to the minds of the listener). When I preach or teach, I have to know the Bible and convince my audience that I know it so they will be open to the lessons I am teaching. Pathos is the passion or energy of the communicator. If the listener is bored because the speaker is boring, that speaker can have all the logos but not the enthusiasm that is like a booster rocket capable of launching the message into a higher place.
Ethos is a more complicated trait but let's just say for the sake of this discussion it is credibility. A speaker can have the information (logos), the enthusiasm or drive (pathos), but if people don't believe they are credible (ethos), the message is not received. In fact, if any one of the three are missing, communication is incomplete, for someone can have the enthusiasm and be quite credible but soon reveal they don't know what they are talking about.
Philip had the crowd's attention because he had the information (the truth of the gospel), the passion (he was a Jew who traveled on his own to the area called Samaria, which most Jews avoided due to their hatred of Samaritans), and the credibility (he performed miracles and presented himself as a man in touch with God who had an important message).
It can take a lifetime to gain credibility (ethos) but it can be lost in a moment due to a bad decision or moral failure. That's why morality is important for any leader for it bolsters the spiritual aspect of their work whether they are in church work or not. No one is seeking out the leaders of companies gone bust due to fraud to hear what lessons they learned. They may have the logos and the desire to help others (pathos), but their credibility is shot.
What are the implications for you? Most people spend their time on the logos and may spend some time on the pathos but neglect the ethos, which includes so many things like delivery, dress, vocabulary, transparency, experience, demeanor, tone, and the list goes on and on. When I preach, I cannot only be mindful of the information in my message or the passion, I must connect with my audience so I can connect with the at a deep level so they will receive, process, and hopefully accept what I say.
I want to be like Philip when I speak to or lead a group: I want their undivided attention. That means I have to pay attention to the little things that will contribute to the big thing called ethos that can make or break my ability to impart the truth God has shown me and people need. I want all three aspects that Aristotle said I need in order to be a truly effective communicator. Help me, Lord, to be just that.