"When he had finished washing their feet, he put on his clothes and returned to his place. 'Do you understand what I have done for you?' he asked them. 'You call me ‘Teacher’ and ‘Lord,’ and rightly so, for that is what I am. Now that I, your Lord and Teacher, have washed your feet, you also should wash one another’s feet. I have set you an example that you should do as I have done for you'" - John 13:12-15.
It was customary for a host to provide water to help traveling guests refresh and clean up from their dusty travels on foot. Yet no one wanted to assume the role as servant to the others at the Last Supper to provide this kind of demeaning, practical effort. Jesus recognized He had a 'superior' position to His disciples as Teacher and Lord, yet He did not use His position for personal gain. Instead, he gave them an example of how leaders should empty themselves of any rank or leadership perks and serve those who follow them, instructing His disciples to replicate what he had done to them as a rule, not an occasional exercise.
LEADERSHIP STEP: Your Step today is to assess how deeply a spirit of service has permeated your family or organization. Is there a spirit of cooperation between departments? How do you know there is (or is not)? Do the leaders have elite privileges like parking spaces and special meals, or is everyone treated the same? Is your customer service exemplary, going beyond the normal to the spectacular? What can you do to improve your culture of service?